Which technique is beneficial in helping users during the service journey?

Involving users in discussions about changes is highly beneficial for guiding them through the service journey because it fosters a collaborative environment where users feel valued and heard. Engaging users in the decision-making process enables stakeholders to express their needs, preferences, and concerns, which can lead to more user-centered services. This collaboration not only helps in tailoring services to meet user expectations but also enhances their understanding of the services being offered, ultimately improving their experience and satisfaction.

By allowing users to participate in these discussions, organizations can gather valuable insights that can be used to refine service design and delivery, ensuring that the service aligns well with user requirements. This participative approach can also enhance user buy-in and acceptance of changes, leading to smoother implementation and greater overall effectiveness.