Ace the ITIL 4 Driving Stakeholder Value 2026 Exam – Turbocharge Your ITSM Journey!

Planning user onboarding as part of service implementation is an effective strategy to prevent resistance from users. This approach ensures that the integration of new services takes into consideration the needs, preferences, and potential concerns of the users from the outset. Involving users in the onboarding process allows for a smoother transition as they have a sense of ownership and understand how the service will benefit them. This collaborative planning process encourages feedback and adjustments, which can lead to increased acceptance and engagement.

By incorporating user insights into the onboarding strategy, organizations can create more tailored training and support resources, ultimately enhancing user experience. Engaging users early in the process fosters a positive relationship and minimizes the chances of resistance, as users feel valued and heard during the implementation of new services. This proactive approach enhances satisfaction and the overall success of the service adoption.