What does the Johari Window help to identify?

The Johari Window is a conceptual tool used to enhance self-awareness and mutual understanding within groups. It is designed to identify known and unknown factors in interpersonal relationships, particularly focusing on the dynamics of communication and feedback. The matrix consists of four quadrants that categorize information based on what is known to oneself and what is known to others.

In a service relationship context, the Johari Window helps identify areas where there are gaps in knowledge or perception between the service provider and the customer. By utilizing this tool, organizations can foster open communication, encourage feedback, and improve the shared understanding of needs and expectations between all stakeholders involved. This not only aids in recognizing areas of misunderstanding but also promotes collaboration and trust, leading to enhanced stakeholder value.

Other options provided in the question involve specific metrics or strategies that do not align with the primary function of the Johari Window, which is focused on mutual understanding and awareness rather than quantitative assessments or demographic analysis.